The Problem

 Information lost in translation.

Patients searching for care often hit dead‑end pages, outdated schedules, and clunky navigation. For Hatter Health Network, the website was a digital brochure—beautiful but static—forcing staff to field calls for basic details and leaving potential patients disengaged.

The Insight

Patients don’t just want to find services; they want to experience them before stepping through the door.

When a health network makes its information as easy to consume as a conversation, trust builds instantly. A site that updates in real time becomes a living extension of the clinic’s bedside manner.

The Solution

A user‑friendly presentation website with a real‑time Content Management Module:

• Intuitive navigation - clear hierachy For Service, GPs and Events so patients can find what they need in  lessa than 3 clicks
• Responsive design - mobile first layout, fast load times providing seamless access on any device
• Real-time CMS - role based admin panel for PCN staff providing real-time updates to schedules, new events and GP Surgeries
• Event calendar - easy access to calendar management, so patients will never miss a workshop or a vaccination drive
• Accesiblity compliance - keyboard navigation, ARIA labes, different contrast themes so it provides an inclusive experience for all patients.

The Result

Visibility that converts into a narrative.

• +42 % increase in unique visitor sessions within the first quarter, measured via Google Analytics.
• +28 % rise in appointment requests traced to the “Book an Appointment” CTA on practitioner pages.
• Reduced inbound call volume by 35 % as patients self‑serve information through the site.

These outcomes aren’t just numbers; they’re proof that a well‑crafted digital front door turns curiosity into confidence, and confidence into care.

Why It Works

By giving Hatter Health Network a website that talks like a knowledgeable receptionist—always current, always friendly—the network positions itself as a trusted health partner in the community.

The real‑time CMS empowers staff to keep the conversation fresh, turning the site into a living, patient‑centric resource rather than a static flyer.

Services used

We used Web development, and a lot of dedication for the project